Supply chain management
Microsoft Dynamics for Retail is a modern, unified retail solution that reduces complexity for retailers, freeing them to focus on connecting with customers and empowering their employees across all channels. It allows organisations to deliver a complete shopping experience that is personal, seamless, and differentiatedClick for Demo
Microsoft Dynamics for Retail enables retailers of all sizes, all around the world, to be dynamic. It delivers a complete shopping experience, with a seamless and differentiating omni-channel solution that is more modern, more mobile, and more global. End-to-end capabilities, from modern point of sale (POS), store operations, merchandising, e-commerce, call centre, marketing, and customer care, to supply chain, financials, and more, can be deployed in the way that makes the most sense for your business.
Microsoft Dynamics for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence, along with more back office capabilities, like procurement and financials, in an end-to-end solution delivering full visibility across the entire business.
These capabilities can be implemented as a comprehensive solution or as individual business functions to complement existing technologies, allowing retailers to select the best option for them.
Engage connected customers
Customers are connected and informed and want shopping choices. They want the option of going to a physical store, browsing on a tablet at home, or shopping on-the-go using a smartphone! E-commerce and social features in Microsoft Dynamics for Retail provide today’s retailers with an opportunity to engage and connect with customers through an omni-channel shopping experience. Retailers can easily connect with friends and followers and can gather purchasing intentions and preferences on Facebook, Twitter, and Pinterest.
Omni-channel is all about being connected to those channels where your customers shop. It’s about providing information, along with easy and consistent shopping experiences, and encouraging customers to have a relationship with your brand. Customers move from social networks, to online stores, to in-store experiences, and they expect seamless and consistent engagement with the retailer
Easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to lifeâ€”engage customers with personalised, multichannel campaigns, build pipeline, and demonstrate the impact of your marketing. Features include:
- Content and spend management
- Execution planning
- Campaign nurturing and automation
- Media buying and planning
To have control, you need a real-time view of your business and products. And, with that control, you can have more efficient people and processes, a better handle on costs, happier customers and, ultimately, greater profits. Features include:
- Order management
- Warehouse and transportation logistics
Increase insights into your financial organisation, and streamline financial planning and performance management, whilst attending closely to cash flows, controls, costs, and risk, with one integrated solution that helps you reimagine finance to drive impact.
- General ledger
- Budgeting, planning, and forecasting
- Accounts payables
- Accounts receivables
- Fixed assets
- Cost accounting and financial controls
- Cash and bank management
- Operational reporting and analysis